Refund Policy

Nematoz operates as a wholesale e-commerce business. Products distributed through our operations are sold via Amazon and fulfilled using its Fulfillment by Amazon (FBA) network.

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Returns & Refunds

All returns, refunds, and exchanges are handled in accordance with Amazon’s return and refund policies.
Customers are advised to refer to Amazon’s platform for specific return instructions and eligibility.

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Order Issues

If you experience any issues with your order, including damaged or incorrect items, please initiate a return or refund request directly through your Amazon account.

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Processing Time

Refund processing times are determined by Amazon and may vary depending on the payment method and order details.

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Direct Purchases

Nematoz does not process direct sales through this website. Therefore, refunds cannot be issued directly by Nematoz for purchases made on third-party platforms.

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Wholesale Inquiries

For wholesale or bulk purchase inquiries, please contact us directly at:
contact@nematoz.com

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Contact

If you have any questions regarding this policy, feel free to contact us.

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Last Updated

1st May 2026